General HTTP error sitemap

#272725
  • Resolved Ankit Choudhary
    Rank Math free

    Hi,

    I submitted the main sitemap (https://radhestore.in/sitemap_index.xml into the Google Search Console which is created by Rankmath and got the General HTTP error. . Below is the description of the error:

    “We encountered an error while trying to access your Sitemap. Please ensure your Sitemap follows our guidelines and can be accessed at the location you provided and then resubmit.”

    Could you please help me to find the problem with the sitemap?

    Regards,
    Ankit

Viewing 8 replies - 1 through 8 (of 8 total)
  • Azib Yaqoob
    Rank Math business

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for the delay and for any inconvenience this issue may have caused you.

    I checked all your listed sitemaps, and they are all working fine.

    1. Please delete the sitemaps from the Google Search Console.
    ​2. Clear your website cache and add sitemap_index.xml and *-sitemap.xml to the exclusion list in your Cache plugin. https://rankmath.com/kb/exclude-sitemaps-from-caching/
    ​3. Add thesitemap_index.xmlfile again to your Google Search Console.

    ​I hope that helps, and please do not hesitate to let us know if you need our assistance with anything else.

    How to clear my website cache by clearing wprocket cache

    Azib Yaqoob
    Rank Math business

    Hello,

    You can clear the WP Rocket cache by following these methods:

    Go to the Settings → WP Rocket → Dashboard tab and press the Clear cache button.

    Another way is via the WordPress toolbar (or admin bar). Roll over the WP Rocket menu link, and you will see a dropdown menu. Click on the Clear cache link.

    We hope that helps. Please don’t hesitate to contact us again if you need further assistance.

    did all the steps still the same error

    Hello,

    When we checked the sitemap it shows as loading fine from our end:
    Sitemap

    Please clear your browser cookies and cache and try to access it again to make sure it’s not being cached by your browser.

    Don’t hesitate to get in touch if you have any other questions.

    https://imgur.com/a/mZCyRer
    even none of my URL is getting indexed

    still not able to do that

    Prabhat
    Rank Math agency

    Hello,

    I tested the sitemaps using this tool and the sitemaps are not getting cached now.
    sitemap not cached

    I also accessed the sitemap as Googlebot and there are no issues found:
    200 status on sitemap when accessed as Googlebot

    The robots.txt file also seems fine.

    In this case, as you’ve resubmitted the sitemaps, please wait for Google to re-crawl the website and see if the issue gets fixed.

    Hope this helps.

    Thank you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 8 replies - 1 through 8 (of 8 total)

The ticket ‘General HTTP error sitemap’ is closed to new replies.