Hello,
Thank you for contacting Rank Math, and sorry for any inconvenience caused.
Please ensure that your payment method supports the following:
– Payments in USD $
– Supports subscription-based payments
– You are not using a prepaid card
– International payments are turned on
If everything from the above is enabled and working, you can also try using a different credit card instead.
Also, if you are using a Proxy or VPN, please disable that and use your actual ISP to make the purchase.
You can also call your bank and ask what’s stopping the payment to go through and request them to approve it on your end.
Looking forward to helping you.
Thank you.
Hello. I called my bank and they said they was no activity on their end. Something is wrong on your side
Hello,
Thank you for getting in touch with us.
I have passed this on to our accounts team and we will be in touch as soon as this is processed.
You can also contact our Accounts Department for follow-ups s******@r***********.
Looking forward to helping you.
Thank you.
hello, I still haven’t received a message. do you think they can call me at 310-850-2728 please
Hello,
Sorry for any inconvenience that might have been caused due to that.
You can contact FastSpring via s******@f*************
We have little to no control over how the payment gateway processes the payments.
We would request you to please get in touch with them and get the order approved.
Again, we are sorry for the unwanted trouble you are facing.
Looking forward to helping you. Thank you.
It’s ok. Let me know when you fix it. Meanwhile, I will look into a competitors service.
Hello,
We are very sorry that you are unable to make the purchase now. But as we mentioned, this is not something we have control over.
If you have a friend or a relative with an eligible card, we would recommend asking them to make a purchase on your behalf.
Hope that helps.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
