Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
Please ensure that your payment method supports the following:
– Payments in USD $
– Supports subscription-based payments
– You are not using a prepaid card
– International payments are turned on
If everything from the above is enabled and working, you can also try using other credit cards instead.
Another thing to check is to make sure that the country shown in the top right corner of your screen when purchasing is referred to your actual location.
If you are using a Proxy or VPN, please disable that and use your actual ISP to make the purchase.
I hope that helps. Thank you, and looking forward to your update.
– Payments in USD $
– Supports subscription-based payments
– You are not using a prepaid card
– International payments are turned on
Everything from above is enabled and working but I only have one credit card, country shown in the top right corner is indeed referring to actual location, I’m not using Proxy or VPN.
When I try Paypal, it doesn’t redirect me to the paypal site
PS: I have use the same credit card for International payments, so there should be no problem with the credit card
Hello,
Thank you for that information.
Could you please share the last 4 digits of your card and the PayPal email address you used to purchase to investigate further? Please add them in the sensitive data section
It is completely secure, and only our support staff has access to that section.
Meanwhile, please also try using a different internet browser (preferably Google Chrome) to make the purchase to exclude any browser issues.
Looking forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
I tried with Paypal just now, it seems that it is redirecting to Paypal site this time, but still no luck for the credit card.
If it’s possible I would like to pay with credit card, but I’m ok with Paypal if credit card method doesn’t work for me.
Seems like it’s going to take some time to investigate about this issue, I will just use Paypal to make the payment then, please do let me know what is the cause and how to prevent it, so after this I can change the payment method to credit card for future renewal, thanks
Hello,
We noticed that the payment has finally gone through.
Could you please follow the below steps to activate the license on your website?
Step 1: Update to the latest version manually: https://rankmath.com/kb/update-rank-math-manually/
Step 2: Disconnect your account from WordPress Dashboard > Rank Math > Dashboard > Help
Step 3: Reconnect from the same page using the same account you used to make a purchase. Here is a KB to help you along the way as well: https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/
That should fix the issue.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Thanks for the activation info, but I would like to know more about the credit card issue because I still need to explain why I need to pay with my personal Paypal, not with the credit card to my boss, thanks.
Hello,
We have very little control over how payments are processed by the payment gateway.
We would request you to please get in touch with FastSpring via s******@f************* to know the specific issue with the card you used.
Again, we apologize for any inconvenience this has caused you.
If you need help with anything else, we are here to assist.
Thank you.
Alright then, thanks for the help.
Hello,
Glad that helped and that the payment has finally gone through.
Please feel free to reach out to us again in case you need any other assistance.
We are here to help.
Thank you.
