Hello,
Thank you for contacting Rank Math, and sorry for any inconvenience caused.
It seems like you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account? You can add them in the designated sensitive data section
It is completely secure, and only our support staff has access to that section.
Also, share the error log with us.
Having an error log will help us determine what is causing the fatal error on your website.
You can follow this guide to enable debugging in WordPress
https://wordpress.org/support/article/debugging-in-wordpress/ or you can get in touch with your web host, they will help you locate the log file.
We really look forward to helping you.
I can’t find any emails from you. I just have the bank record on the 23rd. Surely there is something in the code for the plug in that enables you to recognise the account. Otherwise you would have no way of controlling it.
Error Details
=============
An error of type E_ERROR was caused in line 472 of the file /home/customer/www/completegaragedoorsnorfolk.com/public_html/wp-content/plugins/seo-by-rank-math-pro/includes/plugin-update/class-plugin-update.php. Error message: Uncaught Error: Class ‘RankMathPro\Plugin_Update\stdClass’ not found in /home/customer/www/completegaragedoorsnorfolk.com/public_html/wp-content/plugins/seo-by-rank-math-pro/includes/plugin-update/class-plugin-update.php:472
Stack trace:
#0 /home/customer/www/completegaragedoorsnorfolk.com/public_html/wp-includes/class-wp-hook.php(303): RankMathPro\Plugin_Update\Plugin_Update->iframe_footer_scripts(”)
#1 /home/customer/www/completegaragedoorsnorfolk.com/public_html/wp-includes/class-wp-hook.php(327): WP_Hook->apply_filters(”, Array)
#2 /home/customer/www/completegaragedoorsnorfolk.com/public_html/wp-includes/plugin.php(470): WP_Hook->do_action(Array)
#3 /home/customer/www/completegaragedoorsnorfolk.com/public_html/wp-admin/includes/template.php(2118): do_action(‘admin_print_foo…’)
#4 /home/customer/www/completegaragedoorsnorfolk.com/public_html/wp-admin/includes/plugin-install.php(892): iframe_footer()
#5 /home/customer/www/completegaragedoorsnorfolk.com/public_html/wp-includes/class-wp-hook.php(303): ins
Hello,
The error message you see it’s a false positive and you can activate the plugin again. This was something we discovered recently and already fixed so you shouldn’t see this issue again in the future.
Regarding your account, do you remember what email address you used to make this purchase? If so please share that with us.
Looking forward to hearing back from you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
