Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
It seems that you have opened this ticket using a Rank Math Free version account.
To be confirmed that your websites are listed on your Rank Math PRO account and go to My Account > Websites and there you will find a list of websites that are connected to your Rank Math PRO account.
If your site is not connected with the Rank Math PRO account then please log in to your paid Rank Math account and follow the steps in this link to reconnect your website to your Rank Math account:
https://rankmath.com/kb/website-not-shown-in-account/
If you want your site to show up in the search results, then it has to be indexed.
Here is an article Why Google Hasn’t Indexed Your Post, Page, and/or Website:
https://rankmath.com/kb/google-index/
I hope that helps. Looking forward to helping you.
Thank you.
my sites are all listed on my PRO account
Hello,
We checked the last 2 websites added to your account and they are already being indexed on Google, so it’s safe to assume that Google does know about them.
However, there’s an issue with both of them where your server or firewall is blocking access to the sitemap and the entirety of your website by Googlebot. If the Googlebot can’t crawl the sitemaps or the website it won’t be able to see the pages in there and index those.
It seems that this blockage is coming from Cloudflare so we would recommend getting in touch with them and see if they can allow the Googlebot to see the sitemaps properly so that this issue doesn’t happen again.
Don’t hesitate to get in touch if you have any other questions.
Not sure what to change. Cloudflare syas Googlebot, Bing & Apple have been crawling:
Top Crawlers / Bots
Last 24 hours
Crawler/Bot Pages Crawled
Google 349
Bing 23
applebot 1
Hello,
The fact that Google is crawling doesn’t mean that it can access the page. It means that the bots are trying to access the page but it’s likely that they are being blocked the same way we are blocked with the status code 1020 from Cloudflare when trying to view the sites ourselves.
https://i.rankmath.com/kOywYS
We recommend getting in touch with Cloudflare and have a good look at the firewall rules to make sure that the Search Engine bots can crawl the websites properly and start indexing them better.
Don’t hesitate to get in touch if you have any other questions.
I just disabled all the firewall rules for both sides can you check it again please?
I had originally said those two sides to no index no follow because they were being developed but I switched them when I took them online. Is there any hidden or obscure setting somewhere that I missing? Very frustrating I’ve changed everything I could find
Hello,
It seems I can now access the site, including the sitemap. Your robots meta (as well as the robots.txt file) is also configured correctly so the search engine bots can now access your website.
Please remove all your sitemap/s from Google Search Console and submit only the primary sitemap (sitemap_index.xml). See if this helps you with your current issue.
Let me know how it goes. We are looking forward to helping you.
My site is not being crawled, I have no GA even though I’ve set it up repeatedly. It just resets and shuts everything off. I’ve entered my Search COnsole code and GA code over and over, and the button just switches to “off” again and after 4 months my site has ZERO tracking, I never had these issues with AllInONe or Yoast. Obviously your software is just not going to work on my sits. I’m losing a ton of business while this drags on. I want a refund and I will get rid of it.
My sites still have no GA results and Console shows no hits even though I’ve set them up repeatedly. It just resets and shuts everything off. I’ve entered my Search Console code and GA code over and over, and the button just switches to “off” again and after 4 months my site has ZERO tracking, I never had these issues with AllInOne or Yoast. Obviously your software is just not going to work on my sits. I’m losing a ton of business while this drags on. I want a refund and I will get rid of it.
My sites still have no GA results and Search Console shows no hits even though I’ve set them up repeatedly. After 4 months my site has ZERO tracking, I never had these issues with AllInOne or Yoast. Obviously your software is just not going to work on my sits. I’m losing a ton of business while this drags on. I want a refund and I will get rid of it. Bow your crummy support message won’t even send. REFUND
Obviously your software is just not going to work on my sits. I’m losing a ton of business while this drags on. I want a refund and I will get rid of it. Bow your crummy support message won’t even send. REFUND
Hello,
As my colleague checked that your sitemap and robots.txt file were accessible and I also checked them and they are accessible still now. So it means that the search engine bots can now access your website.
Could you please make sure that you have resubmitted your sitemap again as my colleague said in the last reply?
If you did that then let’s try deleting old imported data and start the fresh data fetch. Please follow these steps.
1. Head over to WP Dashboard >> Rank Math >> Tools & Status and click the ‘Rebuild Index’ button https://i.rankmath.com/kecLYK
2. Head over to WP Dashboard >> Rank Math >> General Settings >> Analytics tab, and click the ‘Delete Data’ button and then click the ‘Update Data Manually’ https://i.rankmath.com/fvcsbF
3. It will start the new data fetch from Google. You can reload the page to see the notice related to the import process.
4. It may take some time to fetch the data. Once the process is complete. Please recheck the Analytics page.
After doing all of these if the issue still persists and then you want a refund, we are here to help you with that.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
