RankMath Sitemap feature breaks Gutenberg

#268341
  • Resolved Joey
    Rank Math free

    When RankMath’s “Sitemap” feature is enabled (with all other plugins disabled and a default theme active) the editor is just a white screen. I inspected the page and saw that the CSS classname “js” was on the body. Removing that class revealed the WP Admin UI, except there were was another error hiding:

    The block editor requires JavaScript. Please enable JavaScript in your browser settings, or try the Classic Editor plugin.

    All JavaScript functionality was broken and Gutenberg fails to load.

    It’s just the Sitemap feature that’s causing this.

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  • Anas
    Rank Math business

    Hello,

    Thank you for contacting Rank Math, and sorry for any inconvenience caused.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘RankMath Sitemap feature breaks Gutenberg’ is closed to new replies.