Hello,
Thank you for contacting Rank Math, and sorry for any inconvenience caused.
Please ensure that your payment method supports the following:
– Payments in USD $
– Supports subscription-based payments
– You are not using a prepaid card
– International payments are turned on
If everything from the above is enabled and working, you can also try using a different credit card instead.
You can also call your bank and ask what’s stopping the payment to go through and request them to approve it on your end.
Looking forward to helping you.
Yes i have ensured. Am sure this issue is due to location that i am based right now.
Hello,
If you are using a Proxy or VPN, please disable that and use your actual ISP to make the purchase.
Also, make sure that the country shown in the top right corner of your screen when purchasing is referred to your actual location.
I hope that helps you with your issue. Let us know how it goes.
Looking forward to helping you.
Why can i not just give you my card and you complete the purchase
Hello
I still got failure, I think your payment gateway is over protective. It will always spam me.
Hello,
We are sorry but for your security, we cannot process the transaction for you. We have very little control over how payments are processed by the payment gateway.
We would request you to please get in touch with FastSpring via s******@f************* to get the order approved.
Again, we apologize for any inconvenience this has caused you.
Looking forward to helping you. Thank you.
As you already know, I have contacted the payment processor, “fastspring” My take was that, they have their policy and gave me about a 30 days wait time.
I wanna use the plugin now
Hello,
We totally understand what you mean and we are very sorry that you are unable to make the purchase now. But as we mentioned, this is not something we have control over.
If you have a friend or a relative with an eligible card, we would recommend asking them to make a purchase on your behalf.
Hope that helps.
What i dont understand is that, i have used the same card to buy theme on Ocean WP which is till fast spring.
So i will suggest that rank math should include other payment methods like bitcoin or even stripe. As some payment methods like fastsprings hold and suspend payments depending on their Algorithms i think .
Thats my own point,
My card works on all platforms.
Hello,
We appreciate your constructive feedback but at the moment we can’t change the payment methods made available for our users.
We’re sorry that you are not able to complete the purchase at this time but at the moment we can’t complete it manually on your behalf.
Don’t hesitate to get in touch if you have any other questions.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
