Avada theme social sharing issues

#267707
  • Resolved Christopher Cope

    4 years, 6 months ago

    Rank Math free

    I am using the avada theme and when even after I input all the social sharing details, when I share, the theme fusion block text shows where the description should be and not the description I added. Do you have any known issues of this or a way to fix it? I would like to buy the pro version but obviously if it has conflicts with the theme I am using I cannot.

    Here is an example page: https://broadessentials.co/product/eucalyptus-cbd-essential-oil/

    Thanks,

    Chris

Viewing 1 replies (of 1 total)
  • Jaideep Asrani

    4 years, 6 months ago

    Hello,

    Thanks for contacting us and sorry for any inconvenience that might have been caused due to that.

    I was able to check that there are multiple og:description tags on your page. It seems like some other plugin or your theme is adding additional tags.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If the issue persists, please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Please do take a complete backup of your website before sharing the information with us.

    We really look forward to helping you.

    RankBot

    4 years, 5 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Avada theme social sharing issues’ is closed to new replies.