Hello,
Thank you for contacting us and we regret the inconvenience caused.
I tried to visit your website but the website is returning a connection timed out error. This also happened when I tried to access the login page.
Please have a look at the screenshot in the sensitive data section for a quick reference.
Please verify the situation and let us know so that we can investigate the issue further.
Looking forward to helping you.
Thank you.
Please could you check again? We were doing some work on it so it was maybe out of order
Hello,
I tried but still receiving the same connection timed-out error.
If you’ve set up any geo-location blocking, then please exclude India, Portugal, and Philipines from getting blocked so that we can investigate the issue further.
You may also get in touch with your web host regarding this.
Please let us know how that goes.
Thank you.
https://www.exploranda.it/wp-login.php
We don’t have any geo location blocking, very strange
Hello,
Unfortunately, we’re still unable to access the website.
I’ve created a full screencast and added it to the sensitive data section of this ticket.
Please get in touch with your web host regarding this as they would be able to provide more insights into the issue.
Let us know how that goes.
Thank you.
Sorry about this, i’m literally going crazy over this. The website works fine on our computers and mobiles. I’ll investigate with hosting provider
Hello,
Sure, we also tried with different devices on different locations but the issue persists.
Please let us know how that goes.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
