Hello,
Thanks for contacting us and sorry for any inconvenience that might have been caused due to that.
I checked and figured out that the file we use to save the meta data is throwing a 401 error on your site. Please contact your hosting provider and ask them to whitelist /wp-json/rankmath/v1/updateMeta?_locale=user file. The issue will be resolved after that.
Here is a guide that can help: https://rankmath.com/kb/meta-data-not-saving/
Let us know how that goes. Looking forward to helping you.
I had the host add to whitelist and also made the rule in cloudflare. Still having the same issue though.
Rule in cloudflare.
pedrottis.com/wp-json/rankmath/v1/updateMeta?_locale=user*
Hello,
I logged into your website’s admin area and found that the 403 error is still displayed in the console while saving the post.
The rule that you’ve created in Cloudflare is not correct. Please whitelist the below routes:
*pedrottis.com/wp-json/rankmath/v1/updateMeta*
*pedrottis.com/wp-json/rankmath/v1/updateSchemas*
*pedrottis.com/wp-json/rankmath/v1/updateRedirection*
For more details, please refer to this guide:
https://rankmath.com/kb/meta-data-not-saving/#num-3-2-how-to-whitelist-rank-math-file-in-cloudflare
Once done, you can clear your website and browser’s cache and see if the issue is fixed.
Please let us know how that goes.
Thank you.
Ok looks like it’s a GES issue with our host. I was able to delete all page content and it worked fine. So I’m thinking there are some elements on the page that won’t pass the GES check. In any case. They are whitelisting those elements and it should be fixed. Thanks for helping!
Hello,
Sure, please let us know how that goes.
Also, if there’s anything else that we can assist you with, please feel free to reach out.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
