Hello,
Thank you for contacting Rank Math, and sorry for any inconvenience caused.
1. Let’s try deleting old imported data and start the fresh data fetch. Please follow these steps.
1. Head over to WP Dashboard >> Rank Math >> Tools & Status and click the ‘Rebuild Index’ button https://i.rankmath.com/kecLYK
2. Head over to WP Dashboard >> Rank Math >> General Settings >> Analytics tab, and click the ‘Delete Data’ button and then click the ‘Update Data Manually’ https://i.rankmath.com/fvcsbF
3. It will start the new data fetch from Google. You can reload the page to see the notice related to the import process.
4. Once the process is complete. Please recheck the Analytics page.
2. Could you please get in touch with your web host and ensure that the ModSecurity is disabled or they are not blocking any process of the plugin?
Disabling ModSecurity should fix the issue.
I hope this helps. Looking forward to helping you.
Thanks Anas,
I have followed your steps, only that the option to recover the data manually does not appear to me. Just erase data.
Hello,
Refresh the page after clicking on the delete data button, and then click on the update data manually button.
It takes 17 minutes for the data to be fetched if the chosen range is 90 days. Increasing the number of data retention days will increase the time it takes to fetch. Please wait for the data fetch to complete.
I hope this helps.
Thank you.
Anas, on the analytics settings page, after doing the steps you indicated, I clicked Save Changes and again my website (Forbiden) was broken.
https://ibb.co/DknDh8x
Hello,
Can you confirm if ModSecurity is already disabled or the web host is not blocking any process of the plugin?
If ModSecurity is disabled and the issue persists, check if the theme or any other plugin is conflicting with Rank Math using the Health Check troubleshooting plugin.
https://rankmath.com/kb/check-plugin-conflicts/
I hope this helps. Looking forward to helping you.
Hello there,
My Hosting tells me that ModSecurity is an essential firewall for the security of my website and that it is not possible to deactivate it.
But they have detected that a WAF (Web Application Firewall) security rule was affecting the operation of Rank Math and they have modified it so that it does not affect it again.
Now my website no longer breaks with Rank Math or generates 404 pages. This part is already solved.
But the update of the analytics, although it has improved, does not quite work. Yesterday it only showed records until September 17, now it shows them until the 22nd, but we are at the 25th! There is a delay of two or three days.Is there any solution?
Hello,
There will always be a couple of days of delay in the Analytics module because we need to calculate all the data entry points using historical data and that’s why you are seeing the last 3 days missing.
Hope this helps clarify your doubts.
Don’t hesitate to get in touch if you have any other questions.
Thanks, I thought it was a mistake
Hello,
Glad that helped clarify your doubts.
Please feel free to reach out to us again in case you need any other assistance.
We are here to help.
Thank you.
