Hello,
Thank you for getting in touch with us and sorry for the inconvenience caused by that.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Will You please guide me the the process i will try my self. From last 3 months i am facing the same issue.
Hello,
The checks that we want to do require a high level of proficiency with the plugin and require checking technical requirements such as error logs and specific PHP code from the plugin.
Having said that, if you really can’t give login credentials could you please tell us if you see any error in the console when trying to make those changes?
Also, are there any errors related to Rank Math on your website error log?
Looking forward to hearing back from you.
when i try to add job posting expiry date suddenly popup will get disappear and then no schema option will be visible?
i don’t have more technical knowledge to take backup and restore, if u guys will help me ill give u my login details.
Hello,
Though we take full precision while performing any troubleshooting, we suggest taking a backup of the website so that if in case, anything goes wrong, the backup can be restored.
You can follow these tutorial guides to easily take backup of your website:
https://kinsta.com/blog/backup-wordpress-site/
https://wordpress.org/support/article/wordpress-backups/
With that being said, sure, you can share your login credentials and we would have a closer look at the issue.
Really looking forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
