Error undefined

Hello,

Thank you for contacting us and we regret the inconvenience caused.

Could you please describe where exactly are you getting that error?

You can also follow this troubleshooting guide to see if a plugin/theme is causing this: https://rankmath.com/kb/check-plugin-conflicts/

As for the email ID, you can use support@rankmath to create the temporary login.

Looking forward to helping you.

Thank you.

Hello,

I logged into your website’s admin area but I was unable to replicate the issue. I checked a few posts and pages but all seems normal.

Also, the login that you’ve created has limited access, I was unable to access even the dashboard of Rank Math.

Please let us know how we can reproduce the issue and where to look for the error.

You can also record and share a screencast using a tool like loom as it will help us understand the insights of the issue.

Looking forward to helping you.

Thank you.

Hello,

Upon checking the Raw Response of the issue, I found that a critical error (status: 500) is generated when clicking on the Get Status option.

Please see the screenshot in the sensitive data section of this ticket.

Error 500 is a server error, you can check the server error log for more details.

Alternatively, you can get in touch with your host and seek their help in checking the kind of errors that are reported on your website’s error log?

Please let us know how that goes.

Thank you.