Sitemap Error

#264019
Viewing 12 replies - 1 through 12 (of 12 total)
  • Jaideep Asrani

    4 years, 2 months ago

    Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If the issue persists, please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Please do take a complete backup of your website before sharing the information with us.

    We really look forward to helping you.

    Udigie

    4 years, 2 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Udigie

    4 years, 2 months ago

    Rank Math free

    Hi,
    I have updated the temporary login link with admin details for you guys to check. Also i have already check with troubleshoot program you suggested and even after disabling all plugin and themes and only activating the rank math the issue was there. Please check it.

    Reinelle

    4 years, 2 months ago

    Hello,

    I’ve checked your site, and it seems that you’re using an outdated version of WordPress, as well as Rank Math.

    Please ensure that your plugins and WordPress version are updated, and let us know if the issue still persists.

    I hope that helps.

    Thank you.

    Udigie

    4 years, 2 months ago

    Rank Math free

    Hi,

    The website has been updated to the latest version of WordPress and rank math. But the issue is still there. Please check.

    Anas

    4 years, 2 months ago

    Rank Math business

    Hello,

    Can you please check if there is a sitemap file in the website’s root directory?

    If there is a sitemap file, please delete it, clear the website cache and check the sitemap.

    If you are not sure, you can get in touch with your web host and delete the sitemap file.

    If there is no sitemap file in the root directory and the issue persists, please add the FTP login details in the sensitive data section so we can check further.

    Looking forward to helping you.

    Udigie

    4 years, 2 months ago

    Rank Math free

    Hi,

    There is no sitemap file in the cpanel or on hosting. That was the first thingh we checked. Also have updated the login temporary details.

    Udigie

    4 years, 2 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Anas

    4 years, 2 months ago

    Rank Math business

    Hello,

    Can you please add the FTP login credentials in the sensitive data section?

    Looking forward to helping you.

    Udigie

    4 years, 2 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Udigie

    4 years, 2 months ago

    Rank Math free

    Hi,
    have you guys changed something as my site is not loading now.

    Prabhat

    4 years, 2 months ago

    Rank Math agency

    Hello,

    I checked your website and the website is loading properly.

    Please have a look at this screencast: https://i.rankmath.com/wJZHhd

    However, to further investigate the issue with sitemaps, I was unable to find the login credentials of the website in the sensitive data section.

    Could you please share the login details so that we can investigate further?

    Really looking forward to helping you.

    Thank you.

    RankBot

    4 years, 1 month ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 12 replies - 1 through 12 (of 12 total)

The ticket ‘Sitemap Error’ is closed to new replies.