Hello,
Thank you for contacting Rank Math today, and we apologize for any inconvenience this may have caused.
Could you please check the following:
1. Is the sitemap working fine in your browser? You can check that by going domain(.)com/sitemap_index.xml
If the sitemap is working fine, you can try validating it on this link: https://www.xml-sitemaps.com/validate-xml-sitemap.html
If the validation works, please move to the second point.
2. Have you verified the correct version of your website on Google? Please check if you have verified the www (or non-www) and https (or http) version of your website. If there is a mismatch, please fix that.
3. Finally, make sure you have cleared the cache and excluded Google bot from seeing a cached version of your sitemap.
https://rankmath.com/kb/exclude-sitemaps-from-caching/
4. Re-submit the sitemap_index.xml to the search console.
I hope this helps. Looking forward to helping you. Thank you.
I already did everything you mentioned. But still it is showing General HTTP error in search console. https://mrshekhar.com/sitemap_index.xml is working fine byt search console showing sitemap error.
By the way, i have verified my domain through TXT insertion so there are no chance of http /https / www / non www because all will redirect to the one.
Please clarify how to solve 🙏
Hello,
It seems adding www to your sitemap does return an issue to your sitemap. Please check the screenshot: https://i.rankmath.com/lFWIlg
Also, I checked all the domain variations and it does not redirect to a single version.
https://i.rankmath.com/3RUe57
If you believe you have resolved this part, please try to purge any caching service you have in your hosting.
Looking forward to helping you.
How to solve this www error in sitemap? Can you guide me or refer me to any guide?
Hello,
You may need to contact your hosting provider to fix this for you. Please talk to your web host and ask them to help you with the correct rewrite code to use in your htaccess.
I hope this helps you with your issue.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
