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Hi i am having issues with my google analytics. My traffic just dropped to zero on sept 17th 2021. Can you help me resolve this issue.
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Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
There are a few more things you have to check. Before moving, make sure you have the updated version of Rank Math.
If your Analytics data in Rank Math is showing zero search traffic, then there could be a wide range of reasons causing this issue, but most likely due to an incorrect configuration with Rank Math or Google Analytics.
To determine the issue, please follow this troubleshooting guide:
https://rankmath.com/kb/zero-search-traffic-error/Hope this helps you. Looking forward to your update. We will love to assist you again.
Thank you.
Great Discussion Here. This is helpful for me but my issue is not resolved here
Thanks looking into it now
Thanks for reply me. I also checked which you shared. Thanks for sharing this is helpful for me. Again I am thankful to you.
Great Discussion Here. This is very Good and cool. I loved this.
I tried everything in the checklist and there is still no change. I have copied system info from the system status section of rankmath below. Hopefully you can help me out.
thanks
p.s my google analytics itself is saying my traffic is zero starting from sep 17th till today.system info:
### rank-math ### version: 1.0.72 database_version: 1 plugin_plan: Free active_modules: link-counter, analytics, seo-analysis, sitemap, rich-snippet, image-seo, role-manager, 404-monitor, redirections, instant-indexing refresh_token: Token exists permissions: Search Console: Given rank_math_404_logs: Created rank_math_redirections: Created rank_math_redirections_cache: Created rank_math_internal_links: Created rank_math_internal_meta: Created rank_math_analytics_gsc: Created rank_math_analytics_objects: Created ### wp-core ### version: 5.8.1 site_language: en_US user_language: en_US timezone: +00:00 permalink: /%postname%/ https_status: true multisite: false user_registration: 0 blog_public: 1 default_comment_status: open environment_type: production user_count: 2 dotorg_communication: true ### wp-dropins (3) ### advanced-cache.php: true db-error.php: true maintenance.php: true ### wp-active-theme ### name: Astra (astra) version: 3.7.2 author: Brainstorm Force author_website: https://wpastra.com/about/ parent_theme: none theme_features: core-block-patterns, astra_hooks, widgets-block-editor, align-wide, automatic-feed-links, title-tag, post-thumbnails, html5, post-formats, custom-logo, customize-selective-refresh-widgets, editor-style, woocommerce, rank-math-breadcrumbs, amp, widgets, menus theme_path: /home4/mightya7/public_html/wp-content/themes/astra auto_update: Enabled ### wp-mu-plugins (4) ### Elementor Safe Mode: version: 1.0.0, author: Elementor.com Endurance Browser Cache: version: 0.4, author: Mike Hansen Endurance Page Cache: version: 2.1.1, author: Mike Hansen SSO: version: 0.3, author: Garth Mortensen, Mike Hansen ### wp-plugins-active (20) ### Advanced Editor Tools (previously TinyMCE Advanced): version: 5.6.0, author: Automattic, Auto-updates enabled Antispam Bee: version: 2.10.0, author: pluginkollektiv, Auto-updates enabled Autoptimize: version: 2.9.2, author: Frank Goossens (futtta), Auto-updates enabled Autoptimize CriticalCSS.com Power-Up: version: 1.18.0, author: Deny Dias & Optimizing Matters, Auto-updates enabled Bluehost: version: 2.8.3, author: Bluehost, Auto-updates enabled Easy Table of Contents: version: 2.0.17, author: Steven A. Zahm, Auto-updates enabled Elementor: version: 3.4.4, author: Elementor.com, Auto-updates enabled Insert Headers and Footers: version: 1.6.0, author: WPBeginner, Auto-updates enabled Link Whisper Free: version: 0.5.3, author: Link Whisper, Auto-updates enabled Premium Addons for Elementor: version: 4.5.5, author: Leap13, Auto-updates enabled Rank Math SEO: version: 1.0.72, author: Rank Math, Auto-updates enabled Really Simple SSL: version: 5.1.0, author: Really Simple Plugins, Auto-updates enabled Smush: version: 3.9.0, author: WPMU DEV, Auto-updates enabled Starter Templates: version: 2.6.22, author: Brainstorm Force, Auto-updates enabled Sucuri Security - Auditing, Malware Scanner and Hardening: version: 1.8.28, author: Sucuri Inc., Auto-updates enabled To Top: version: 2.3, author: Catch Plugins, Auto-updates enabled Ultimate Addons for Gutenberg: version: 1.24.2, author: Brainstorm Force, Auto-updates enabled UpdraftPlus - Backup/Restore: version: 1.16.61, author: UpdraftPlus.Com, DavidAnderson, Auto-updates enabled W3 Total Cache: version: 2.1.8, author: BoldGrid, Auto-updates enabled WPForms Lite: version: 1.6.9, author: WPForms, Auto-updates enabled ### wp-server ### server_architecture: Linux 4.19.150-76.ELK.el6.x86_64 x86_64 httpd_software: Apache php_version: 7.4.23 64bit php_sapi: cgi-fcgi max_input_variables: 1000 time_limit: 30 memory_limit: 256M max_input_time: 60 upload_max_filesize: 512M php_post_max_size: 516M curl_version: 7.78.0 OpenSSL/1.1.1l suhosin: false imagick_availability: true pretty_permalinks: true htaccess_extra_rules: true ### wp-database ### extension: mysqli server_version: 5.6.41-84.1 client_version: mysqlnd 7.4.23 ### wp-constants ### WP_HOME: undefined WP_SITEURL: undefined WP_CONTENT_DIR: /home4/mightya7/public_html/wp-content WP_PLUGIN_DIR: /home4/mightya7/public_html/wp-content/plugins WP_MEMORY_LIMIT: 40M WP_MAX_MEMORY_LIMIT: 256M WP_DEBUG: false WP_DEBUG_DISPLAY: true WP_DEBUG_LOG: false SCRIPT_DEBUG: false WP_CACHE: true CONCATENATE_SCRIPTS: undefined COMPRESS_SCRIPTS: undefined COMPRESS_CSS: undefined WP_LOCAL_DEV: undefined DB_CHARSET: utf8 DB_COLLATE: undefined ### wp-filesystem ### wordpress: writable wp-content: writable uploads: writable plugins: writable themes: writable mu-plugins: writableHello,
Could you please confirm if the analytics tracking code is present on your website’s source?
You can follow this guide to check it:
https://support.google.com/analytics/answer/1032399?hl=en#zippy=%2Cin-this-articleLooking forward to hearing back from you.
Thank you.
the analytics tracking code is not present on my website source
Hello,
Without the presence of the analytics code, Google Analytics would not be able to track (visitors on) your website.
Please enable the Install Analytics Code option to automatically insert the analytics code to your website. You can find this option under your WordPress admin area > Rank Math > General Settings > Analytics.
Please follow this tutorial guide for more details:
https://rankmath.com/kb/install-google-analytics/#num-5-enable-the-install-analytics-code-settingFurther, clear your website’s cache and wait for a few days to let Google Analytics track and populate data on your Google Analytics dashboard.
With that being said, in the Free version of Rank Math, all the analytics data is fetched from Google Search Console. Could you please check the Performance report on your Google Search Console account to see if data is present there?
If yes, and if the data in the GSC doesn’t match with the data in Rank Math’s analytics dashboard, please follow this tutorial guide to initiate a fresh data fetch: https://rankmath.com/kb/delete-old-analytics-data/
This should update all the data in the analytics dashboard of Rank Math.
Hope this helps.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
The ticket ‘my google analytics traffic dropped to zero’ is closed to new replies.