Hello,
Thank you for contacting Rank Math today, and we apologize for any inconvenience this may have caused.
You can disable the redirection module and check again if the URL is working. There’s a possibility that there are another redirection rule present in the redirection manager that is creating this problem.
I hope this information is helpful, and please do not hesitate to contact us if you require any additional support.
Thank you.
Disabling the module keeps returning an error.
Disabling the entire RankMath plug-in works normally.
The WPML SEO plug-in is also active.
I have tried to search also in the database but I do not find references of the 301 redirect
Thanks
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for that information.
I’ve checked and replicated the issue upon changing the language of the product. Upon investigating, it seems that the issue is the Remove base option in Rank Math > General Settings > WooCommerce.
Please check the translated URL, and if the issue still persists, please try clearing your website and browser’s cache.
I hope that helps.
Thank you.
Now I think it’s working regularly.
In a nutshell what action did you take? Did you disable the “Remove base” option?
Hello,
Yes, the WooCommerce remove base setting was disabled because it was conflicting with the translation 301 redirect.
I hope that clears things up. If you have questions, let us know. We are here to help.
Thanks again for your help.
Will it be possible to restore this feature in the future (with a new plugin release)?
Hello,
If you want to enable that option you need to modify the translations of the permalinks so that all have the shop base removed by default.
Our plugin can’t hook into the WPML settings to modify the permalink settings set by that plugin.
To change these settings you can go to WordPress Dashboard > WooCommerce > WooCommerce Multilingual and under the Store URLs correct all the languages so they don’t include the product base as they have now.
Hope this helps clarify your doubts.
Don’t hesitate to get in touch if you have any other questions.
Perfect. Now it’s clear to me!
Thanks for the support
Hello,
We are super happy that we could address your issue. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
