Hello,
Thank you for contacting Rank Math today, and we apologize for any inconvenience this may have caused.
Please check the titles & meta and individual post settings to confirm if they are set to index or not :
If the issue persists. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
The problem is still there. I have added the website credentials in the sensitive data.
Hello,
We found out that the there was a file inside the Must Use plugins named Disallow Indexing that was stopping the site from indexing. The issue is resolved after removing the file. this is the code that was stopping the site from indexing:
<?php
/*
Plugin Name: Disallow Indexing
Plugin URI: https://roots.io/bedrock/
Description: Disallow indexing of your site on non-production environments.
Version: 1.0.0
Author: Roots
Author URI: https://roots.io/
License: MIT License
*/
if (WP_ENV !== 'production' && !is_admin()) {
add_action('pre_option_blog_public', '__return_zero');
}
We are looking forward to helping you.
Thats great, and it shows indexing has been accepted by google. Thank you. Where did you find that file? I couldn’t find it anywhere.
I also have another website using Rank Math that is also having this problem.
Hello,
The must use plugins folder is found in ‘wp-content/mu-plugins’. The plugin looks like it was meant to function while WordPress is in maintenance mode on a staging site, but was functioning on your live website.
I hope that helps.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
