Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for the delay and for any inconvenience this issue may have caused you.
Please ensure that your payment method supports the following:
– Payments in USD $
– Supports subscription-based payments
– You are not using a prepaid card
– International payments are turned on
If everything from the above is enabled and working, you can also try using a credit card instead.
I hope this information is helpful, and please do not hesitate to contact us if you require any additional support.
Thank you.
Where do i make these changes?
And also i am using a prepaid card to make the purchase.
Hello,
You can get in touch with your bank to ensure that your card supports subscription-based payments, payments in USD, and international payments.
Unfortunately, we don’t accept prepaid cards since they cannot be used for recurring payments. Please use some other card or purchase using PayPal/Amazon Pay.
I hope that helps.
Thank you, and please don’t hesitate to contact us anytime if you need further assistance with anything else.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
