Hello,
Thank you so much for getting in touch.
We see that you attempted to upgrade to the Agency plan but the payment was declined.
If you want, we can refund your purchase and then you can make the payment of the Agency plan.
Do let us know if you would like that.
I don’t want a refund I don’t want to upgrade to an agency plan. I want my current plan back. Please add it back to my account.
Hello,
We have fixed it for you.
Please check.
The time was added incorrectly. Looks like it will be over in 2 hours. It should be August 16, 2022
Hello,
We have forwarded this request to the concerned team and they will get back to you on that ASAP.
Alternatively, we can refund and you can make purchase of the correct subscription.
dude i don’t want a refund. I don’t want to buy in new package. Why are you still trying to sell something?
Hello,
Let me try to be a little more clear.
Since you tried to upgrade to Agency plan, your whole transaction was put on hold pending the payment. But since the payment didn’t clear, the subscription is stuck in the pending state. There are two ways to resolve this:
1. We refund your PRO subscription and you buy it once again. You essentially got a month of subscription for free this way.
2. You pay the pending dues and you get successfully upgraded to the Agency license.
There is another way to fix it by manually cancelling your pending orders and then manually adding the subscription. But the person in charge of that is on leave for a few days so you will have to wait for him to come back online and then he will do this workaround.
Please do let us know how you wish to proceed.
I request that the subscription be added again manually. Thank you, my dear Uzeyir. muah
Hello,
We appreciate your patience. We have forwarded your request and we will process it ASAP.
We will notify you when that happens.
Thank you.
Hello,
Sorry for delayed reply.
We have reactivated your current subscription and fixed end date. It is now August 16, 2022.
Thank you.
Hello,
We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
