Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for the delay and for any inconvenience this issue may have caused you.
Please ensure that your payment method supports the following:
– Payments in USD $
– Supports subscription-based payments
– You are not using a prepaid card
– International payments are turned on
If everything from the above is enabled and working, you can also try using a credit card instead.
I hope this information is helpful, and please do not hesitate to contact us if you require any additional support.
Thank you.
when I trying to pay through Paypal. I can see this message.
“We regret that your order could not be accepted. We value your business and would like to help you complete this order. Please contact us for assistance.”
Hello,
If you are using a Proxy or VPN, please disable that and use your actual ISP to make the purchase.
Also, make sure that the country shown in the top right corner of your screen when purchasing is referred to your actual location.
A credit card is needed to be verified with a PayPal account for automatic subscriptions in case there is no balance in your PayPal account. That is a requirement set forth by PayPal, not us.
If the issue still persists, please provide the email address you used to purchase so we can locate the transaction to check what happened. You can add them in the sensitive data section
It is completely secure, and only our support staff has access to that section.
Looking forward to helping you.
Thank you.
It’s a USA PayPal account. and now I am in Bangladesh.
and I tried with my Bangladesh ISP.
I can see this message.
“We regret that your order could not be accepted. We value your business and would like to help you complete this order. Please contact us for assistance.
So how can I pay?
Thank You
Hello,
Unfortunately, the account, name, and email all seem to have different names associated with them and that is triggering our payment provider to flag this transaction and prevent its completion.
If you have another payment method available such as a credit card please try that.
Let us know if that helps.
hello, do accept Debit card? when I trying to pay through a debit card. I can see this message.
Your credit card was declined. Please try another card, or choose a different form of payment.
Can you help me, please? I really need a pro subscription.
Thanks
Hello,
You can use your debit card if it is enabled for international transactions.
Could you please talk to your card provider and see if that is the case?
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
