High Server Load

#257494
  • Resolved Steven Samuel

    3 years, 4 months ago

    Rank Math free

    My site is experiencing a huge slow down since the latest update.

    I’m hosted by WP Engine. This is what WP Engine said:

    “The second slow query we see here is instead being caused by RankMath, and once again, it’s attempting to access the postmeta table.

    It’s evident here that a lot of your slowdown is definitely coming from the postmeta table and how many tables it currently has, so I’d strongly advise optimizing it and reducing the number of tables as much as possible, and then go on to investigate RankMath and anything else that might be trying to write to postmeta to slow that down as well.”

    At this time I have disabled the plug-in until we hear back from you.

    Thank you.

    Steven Samuel

Viewing 9 replies - 1 through 9 (of 9 total)
  • Uzair

    3 years, 4 months ago

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    In your other ticket, you had asked about deleting the postmeta tables that were coming from Yoast.

    Is the issue persisting even after that? Do you think you can share the size of your postmeta table so we know what we are dealing with here? Or perhaps more information on the issue from WP Engine would go a long way in determining what exactly the issue is all about.

    We look forward to hearing back from you.

    Steven Samuel

    3 years, 4 months ago

    Rank Math free

    Actually the site was slow then and as we were doing clean up, we decided to clean up our plugins tables.

    As we were cleaning and having the WP Engine team take a deeper look.

    I will be connecting with WP Engine this evening and I will have that information for you.

    Reinelle

    3 years, 4 months ago

    Hello,

    Thank you for the update.

    Sure, we look forward to that information from WP Engine to help us investigate this issue further.

    Meanwhile, please don’t hesitate to contact us anytime if you have other questions to assist you further with anything else.

    Looking forward to helping you.

    Thank you.

    Steven Samuel

    3 years, 4 months ago

    Rank Math free

    As of now, the post_meta table is 2,940,504

    What other information do you need?

    Jeremy

    3 years, 4 months ago

    Hello,

    Have you contacted WP Engine about the slow-down issue as well? It would be helpful for us if they gave you specific information about the slow-down of your website.

    With that said, we might need to take a closer look at your admin dashboard. Please edit the first post on this ticket and include your WordPress & phpmyadmin logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Steven Samuel

    3 years, 4 months ago

    Rank Math free

    Yes. I did contact WP Engine about the slow down.

    Essentially, Rank Math came up in the logs. I have screenshots, but your form doesn’t allow me to send them.

    I will set you up an account for Wednesday EST.

    Thank you.

    Jeremy

    3 years, 4 months ago

    Hello,

    Thank you for that information.

    You can use this tool https://imgbb.com/ or https://www.loom.com/ to share the screenshots of the logs in the Sensitive Data section so we can further determine the issue.

    With that said, we are looking forward to your updates. Thank you.

    Steven Samuel

    3 years, 4 months ago

    Rank Math free

    https://ibb.co/QXk8CKL

    Jeremy

    3 years, 4 months ago

    Hello,

    Thank you for sharing this info to give us an idea of what’s causing the high server load.

    To further investigate the issue, we will wait for your website’s WP admin login credentials.

    In the meantime, please do not hesitate to let us know if you need our assistance with anything else. Thank you

    RankBot

    3 years, 2 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 9 replies - 1 through 9 (of 9 total)

The ticket ‘High Server Load’ is closed to new replies.