The ” Rank Math SEO ” box has disappeared

#257093
  • Resolved nudrh nudrh
    Rank Math free

    Hello How is it going?
    I have a small problem, the settings in this box have disappeared.
    Also, the SEO score at the option to publish the article has disappeared.
    I hope you can help me get them back as soon as possible.

    This is the box that disappeared: https://ibb.co/LNxCXTN

    This is a picture of the problem from inside the site: https://ibb.co/YWbFnXj

    Thank you

Viewing 5 replies - 1 through 5 (of 5 total)
  • Hello,

    Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

    This is likely to be a plugin/theme conflict with Rank Math’s metabox.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If the issue persists, please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Please do take a complete backup of your website before sharing the information with us.

    We really look forward to helping you.

    I have added the login information to the site, I hope you will log in to the site and solve the problem.

    Thank you

    Hello,

    This is a conflict between Rank Math and the Interlinks Manager plugin and it’s caused by the JavaScript file post-editor.js in the said plugin.

    We would recommend that you get in touch with the plugin developers and report this conflict to see they already have a fix internally for this.

    Don’t hesitate to get in touch if you have any other questions.

    ok, thank you very much.

    Hello,

    We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

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