Hello,
Thank you for contacting us and we regret the inconvenience caused.
Could you please share the email ID along with the last 4 digits of the card used during the purchase so that we can locate the transaction?
Please add these details in the sensitive data section of this ticket.
It is completely secure and only our support staff has access to that section.
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
We were able to locate your Rank Math PRO subscription on the email ID you shared in the sensitive data section.
You also have a Free Rank Math account using which, you’ve posted this ticket. The Free account is linked with the email ID la***n**@g********.
Please download and install the Rank Math PRO plugin (if not already) from your Rank Math PRO account by following this tutorial guide:
https://rankmath.com/kb/rank-math-pro-license-key/
Once done, please head over to your WordPress admin area > Rank Math > Dashboard > Help, disconnect and reconnect your Rank Math PRO account to connect the website with your PRO subscription.
Here are some screenshots for your reference:
https://i.rankmath.com/ZvEfVb
https://i.rankmath.com/OZSwOw
Also, if you wish to get your accounts merged, then please let us know your preferred email ID.
Looking forward to hearing back from you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
