ERR_TOO_MANY_REDIRECTS

#256199
  • Resolved Lior
    Rank Math free

    I update the plugin and when it on I get this message:
    ERR_TOO_MANY_REDIRECTS

    When I turn it off the site is working good.
    How can I fix it?

Viewing 15 replies - 1 through 15 (of 16 total)
  • Hello,

    Thanks for contacting us and sorry for any inconvenience that might have been caused due to that.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Lior
    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    Thank you for that information.

    Since you mentioned that the site is getting a redirection error upon activating Rank Math, please also include your FTP logins in the sensitive data section.

    This will help us troubleshoot and investigate this issue further. We can also revert any changes that might affect your site upon fixing the issue.

    Looking forward to helping you.

    Thank you.

    Lior
    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Ankit
    Rank Math business

    Hello,

    We wanted to troubleshoot the issue further but it looks your website is currently down (https://i.rankmath.com/27ozGa) Please do let us know when it’s live.

    Looking forward to helping you. Thank you.

    Lior
    Rank Math free

    The site in ok, maybe you had a moment that something went wrong

    Hello,

    I tried to access your site but it still seems to be down:

    Please check and let us know when we can log in. Looking forward to helping you.

    Thanks.

    Lior
    Rank Math free

    You can try this site here:
    downforeveryoneorjustme.com

    Lior
    Rank Math free

    It’s just you
    https://downforeveryoneorjustme.com

    Prabhat
    Rank Math agency

    Hello,

    Though that website status testing tool shows that the website is not down, we’re still unable to access it.
    This site can’t be reached error

    Please get in touch with your hosting provider regarding this and they would be able to help you fix the issue.

    Once it is fixed, please let us know so that we can investigate further.

    Looking forward to helping you.

    Thank you.

    Lior
    Rank Math free

    Where are you located?
    Because my hosting block some the country for spam.
    India?

    Hello,

    Yes, some of our staff are from India.

    You may need to contact your hosting and unblock the country India, Portugal and the Philippines so we can conveniently troubleshoot the issue you are experiencing.

    We are looking forward to helping you with this one.

    Lior
    Rank Math free

    I try to ask it but he can’t help me.

    Can you login with VPN?

    Hello,

    The URL that you have shared in the sensitive data section wasn’t working because the Remove Category Base option was enabled in the WP Dashboard > Rank Math > General Settings > WooCommerce. The URL is working fine after disabling the option.

    And I wasn’t able to replicate ERR_TOO_MANY_REDIRECTS issue on your site. Can you please share if there is any specific URL with this issue?

    Looking forward to helping you.

    Thanks.

    Lior
    Rank Math free

    Thanks a lot for the help, everything looks great

Viewing 15 replies - 1 through 15 (of 16 total)

The ticket ‘ERR_TOO_MANY_REDIRECTS’ is closed to new replies.