Hello,
Thank you for contacting Rank Math today, and we apologize for any inconvenience this may have caused.
If your SEO Title, Description, and/or Focus Keyword aren’t being preserved when you change a post or page, go here for more information and troubleshooting steps:
https://rankmath.com/kb/meta-data-not-saving/
I hope this information is helpful, and please do not hesitate to contact us if you require any additional support.
Thank you.
Thank for the quick response.
I followed those steps. The issue is there even all the plugins disabled and 2020 theme is activated.
Then I took a copy to a staging link and try to save the meta details there and that worked. I assume the issue is with CloudFlare then?
I contacted the DNS support team to White List those CloudFlare Files as mentioned here: https://rankmath.com/kb/meta-data-not-saving/#num-3-2-how-to-whitelist-rank-math-file-in-cloudflare
Hello,
Please let us know if whitelisting the Rank Math updatemeta file will resolve the issue.
If the issue persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi,
Looks like the issue is fixed after adding those records to CloudFlare
But now I see another issue where I can not update the Post page title (The main title) and the featured Image.
From my troubleshooting, I found that the issue exists when the Divi theme is activated. When I disable RankMath then I can edit the title. And when I activate the 2020 theme and enable Rank Math, then it works as well.
Strangly it is working fine on the staging site
I have given access to both the prod and staging environments. Please make sure you not making any changes to the production site. This is a very important site that need to be live all the time. Please let me know if you need to make any changes
Yes. That works.
But if you edit the main post title (WordPress field_ input and try to change the Featured image. It does not work.
Hello,
I just saw your new reply and I have deleted my last reply since the first issue has been resolved.
I tried accessing your staging website and the temporary login doesn’t work anymore. Could you please renew it so we can further investigate this?
Looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I just tried to save the metadata. I am not able to replicate the issue on your website. Could you please check the test post[Private] i have created on your site and revert.
Looking forward to helping you. Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
It looks like the login link seems to be expired. I have tried with both the links. Could you please kindly re-generate the token link and share updated one?
Also, I am not able to watch the video, The website seems to be down (https://i.rankmath.com/ZDoRzj).
Looking forward to helping you. Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Since we can’t access the website directly, could you please test by switching from Divi to a different theme and see if you are able to save the title or any other post data?
Looking forward to hearing back from you.
Hi,
I have given you the access to the site and shared the details with you in my last post
Its working with default theme. The conflict is with the Divi. Can you please check this properly. Because my client is bit frustrated now. We need to find a solution faster.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
