Rank Math Premium Plugin Crashes Post Edit Page n ‘Pending’ Mode

#254820
  • Resolved adamfayedacademy
    Rank Math free

    There seems to be a bug with your plugin specifically when using:

    GeneratePress Version: 3.0.4 – and presumably earlier versions too.

    We have contributors that submit posts and this puts them into a ‘Pending’ mode after which the posts need to be approved/ published by a higher level account such as an administrator.

    I have noticed that the post edit page (as denoted by the ‘Edit’ link) crashes after a few seconds causing the whole page to be unresponsive, likely due to some kind of Javascript error, if I had to guess your code might have an await function somewhere, waiting indefinitely, to cause such an issue (and on the main thread!?). Or it could be GeneratePress that has the bad behaviour and is making things hard for RankMath to run, so I won’t pass any judgement.

    Bad programming practices aside, I have disabled your plugin and it fixed the issue, but I would like to keep it enabled as I like the functionality it provides, especially since we paid for Pro mode.

    Would appreciate having this fixed, I can provide any debug logs required, if the logs don’t exist please let me know what I might need to do to enable them. If you can’t reproduce the error then I will send you a list of my plugins but I did make sure to disable most of them when isolating the issue.

    Kind Regards,

Viewing 1 replies (of 1 total)
  • Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    You mentioned that you bought the PRO plugin but this account has a Free subscription, could you please share in the sensitive data section the email address used to make this purchase?

    Also, if possible share the error logs from your website so we can debug the situation?

    In case you can’t find the logs, please provide us with some WordPress login credentials so our team can fully debug the situation on your website.

    You can use a plugin like this to generate a temporary login link: https://wordpress.org/plugins/temporary-login-without-password/

    Looking forward to hearing back from you.​​​​​​

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Rank Math Premium Plugin Crashes Post Edit Page n ‘Pending’ Mode’ is closed to new replies.