Hi Murat,
Seems like your server doesn’t have cURL installed or it is blocking requests to our IP. Can you please ask your web hosting provider to whitelist our IP?
104.20.193.153
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
hello Todd i have contacted my hosting company and they have whitelist your IP but im still having the same issue. When i try to use SEO Analyzer to check my web site im getting this error (Oops! That just happened
Sorry, an error occurred. Please try again later or contact us.)
Thank you
Murat
Hello,
Thank you for contacting Rank Math today.
Please confirm with your host server if they have cURL installed
Looking forward to helping you. Thank you.
Hello Michael cURL is already installed in the server.
how can we fix this can you help Please?
thank you
Murat
Hello Michael when i click Start Site-Wide Analysis i am geting API error.
Hello,
Thanks for getting back to us.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello Michael here is the my login
[DELETED]
Thanks
Murat
Hi Murat,
Thanks for getting back to us.
The password does not seem to be correct, please share a new one via the sensitive data section and a copy of an FTP account as well so that we can check your error log.
We are looking forward to helping you. Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
