Featured image not appearing as og:image

#253595
  • Resolved Andrew

    4 years, 3 months ago

    Rank Math business

    Hi RankMath,

    First off, love your product and I am really tempted to update to one of your Pro plans.

    Next, for some reason the Featured Image on my latest post isn’t appearing as the og:image, which means that when I share it on Facebook and LinkedIn, I’m seeing the first image in the post in the post preview. I looked through your known conflicts and don’t see anything there. I’ve tried resaving the permalink and clearing the cache, to see if anything like that would help.

    Here’s the link: https://peakeddesigns.com/5-online-reputation-tips-to-increase-leads/
    I would really appreciate it if you have any ideas, if there’s a setting I’m missing or configured incorrectly.

    Thanks.
    Andrew

Viewing 6 replies - 1 through 6 (of 6 total)
  • Reinelle

    4 years, 3 months ago

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    I’ve checked the URL, and it seems that the Featured image you used is a .webp file.

    Please ensure that the image file format you are uploading is only between jpeg, gif, or png as per Opengraph Standards.

    Also, make sure that the image you are using has the recommended image size. Recommended image size is as close as 1200 x 630 pixels.

    Once done, clear your website’s cache and check again.

    I hope that helps.

    Thank you, and looking forward to your update.

    Andrew

    4 years, 3 months ago

    Rank Math business

    Hi Reinelle,

    Thanks for the message. The image was a png but I guess tinypng converted it and I didn’t realize.

    I also didn’t know that featured images can’t be webp format, so I wouldn’t have thought of that. Thanks.

    Andrew

    Andrew

    4 years, 3 months ago

    Rank Math business

    Hi Reinelle,

    Quick update: If I save the image as a jpg, it stays as a jpg on the website and displays as a featured image, perfectly fine.

    If I save the image as a png, the website converts it to webp and that’s why I had that issue.

    I guess I need to figure out why png are being converted.

    Thanks.
    Andrew

    Reinelle

    4 years, 3 months ago

    Hello,

    Since you mentioned that the TinyPNG plugin is somehow converting/compressing the image to .webp file, you may need to check the settings of that plugin to stop it from converting the image or at least that specific image.

    I’m not quite sure if you’re using this plugin as you mentioned. If so, you can head over to your WordPress dashboard > Settings > Compress JPEG > and select this option to prevent that plugin from automatically converting your images
    TinyPNG

    I hope that helps.

    Thank you, and please don’t hesitate to contact us anytime if you need further assistance with anything else.

    Andrew

    4 years, 3 months ago

    Rank Math business

    Hi Reinelle,

    I just use their website converter – tinypng.com

    I’m actually Shortpixel’s plugin, which is likely the culprit.
    I just disabled the option to create webp images, but that didn’t seem to fix it, so I will have to continue to look around.

    Thanks.

    Prabhat

    4 years, 3 months ago

    Rank Math agency

    Hello,

    Sure, please check and if the issue persists, we might need to take a closer look at the issue. Please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    RankBot

    4 years, 2 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

The ticket ‘Featured image not appearing as og:image’ is closed to new replies.