Hello,
Thank you for contacting Rank Math, and sorry for any inconvenience caused.
You have opened this ticket with a Free Rank Math account.
Please login to your Rank Math PRO account with the email you purchased your subscription at https://rankmath.com/my-account/
Then, reconnect your website to your Rank Math PRO account by going to WordPress dashboard > Rank Math dashboard > Help > Disconnect and Connect again.
I hope this helps. Looking forward to helping you.
i’m on my account but apparently in my invoice it does not appear that I have paid anything, and of course I did it, my bank confirms it to me
when i bought it i was able to download the rank math pro-plugin is installed, but i can’t update it
this is all what appears in my account with the email that I register:
Subscriptions and Billing
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Latest Version: 1.0.71
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My question is how can I solve it
Hello,
Thank you for your patience.
Can you please search and forward a receipt from FastSpring.com so we can locate your account? You can add it in the sensitive data section.
If you used a card to purchase, please add the last four digits of the card. If you used PayPal, please share the PayPal email address to look in our system.
Looking forward to helping you.
Thank you.
thanks a lot I made the payment with PayPal, my email is o*********@g********
It appears to me that fastspring was paid the amount of 62.69 dollars
any other information let me know thank you
Hello,
We checked but were unable to locate a PRO subscription on the email ID o*********@g********.
Could you please share the full name along with the last four digits of the card used during the purchase?
We’re looking forward to helping you.
Thank you.
¡Yes of course! my payment details are: J. Trinidad Zamudio
the last four digits are: 8435
A big apology I am so sorry I already found my account, I had it with another email
So to update I must download the plugin again with the new update
Should I delete the previous one or how is the update done?
I’m a little confused
Hello,
We’re glad that you found the account.
Yes, you should download the Rank Math PRO plugin from your Rank Math account and install it along with the Free version of the plugin.
The PRO version is built on top of the free version to keep the plugins robust and lightweight.
You will need both of them to be installed and activated at the same time so the PRO version will work.
We highly recommend going through the following guide to set up the plugin completely and correctly: https://rankmath.com/kb/rank-math-pro-license-key/
Hope this helps.
Thank you.
thank you very much for all the support
Hello,
We’re glad that we could address the concern.
If you have another question in the future, please feel free to reach out, and it will be our pleasure to assist you again.
Thank you.
