Hello,
Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.
Can you please share the affected URL with us so we can further check it on our end?
Looking forward to helping you with this one. Thank you.
Sure thing
the website address is ufix.co.il most of the content is in hebrew
I have noticed it after updating to 1.0.71 which happen from every device on every product i have tested
since then I have rollback to 1.0.69
Hello,
I checked your product pages but I was unable to replicate the issue. The pages are loading properly.
Please have a look at this screencast for a quick reference:
https://i.rankmath.com/7lduev
However, as you mentioned that you’ve already rolled back to the previous version, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
I understand what is technically required in order to investigate this,
Although my site is not that active yet this issue occurred while interacting with a customer.
So what I am thinking about is to update again to to the latest (as I have always did with no concerns) and you guys will take another look.
I will leave it for you just because I really love RankMath I find it alot better than yoast (even in the free version) and I would like to help you to help me. and to help the plugin to be better
OK quick updated I have updated back to 1.0.71.1
And the issue would not replicate.
I know it sounds wired but I can assure it did not happen when I disabled the rank math plugin (I did it one by one to ensure which plugin is causing it)
and once I found it was rank math I activated it again to to see if the issue replicates and it did.
So I am marking this as resolved just because there is nothing to fix anymore
so thanks for your time and efforts
Hello,
We are super happy that you resolved this issue. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
