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Hi there
I migrated to Rank Math pro several weeks ago on my WordPress site – I was formerly with All In One SEO and have a very busy website with around 45,000 visits a day.
The latest update appears to have broken the search function on my site – when you try to search anything you just get a blank screen.
Likewise, on the back end, when I select a post and ‘view’, the page stalls. And when you update a published post, the blank screen reappears (although when you go to check by returning to the homepage, the update has happened)
Could you please look into this ASAP? I really like Rank Math so far but cannot continue with it if it will break my site.
Jade
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Hello,
Thanks for contacting us and sorry for any inconvenience that might have been caused due to that.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
The ticket ‘Broken site’ is closed to new replies.