Local SEO not saving

#251166
  • Resolved Samuel Frei

    3 years, 4 months ago

    Rank Math pro
    Content AI Starter

    Hi
    I just downloaded Rank math and it seems that I can’t save the setting that I make on the main page. I tried to switch off the plugins but it does not seem to affect the issue. It did work with another theme but when I switch on the Divi theme, the issue reappears.
    Do you have a solution to this?

    Thanks,
    Sam

Viewing 3 replies - 1 through 3 (of 3 total)
  • Tammy

    3 years, 4 months ago

    Rank Math business

    Hello,

    Thank you for contacting Rank Math today, and we apologize for any inconvenience this may have caused.

    Have you ever used a Mozilla browser to save Rank Math settings? If you do, please try it in a different browser, such as Chrome or Safari.

    If the problem persists after that, do a plugin/conflict test to see if you can figure out what’s causing it. https://rankmath.com/kb/check-plugin-conflicts/

    This troubleshooting will only be known by the site administrator, and your users will be unaffected.

    I hope this information is helpful, and please do not hesitate to contact us if you require any additional support.

    Thank you.

    Samuel Frei

    3 years, 4 months ago

    Rank Math pro
    Content AI Starter

    Hi,

    thanks for the quick reply. I did all of those things and the issue persists.
    Is there anything else I could do?

    Thanks,

    Jeremy

    3 years, 4 months ago

    Hello,

    Could you please check if you have any script errors related to Rank Math under your browser console?

    If so, please whitelist updateMeta route in your security plugin and Cloudflare.

    https://rankmath.com/kb/meta-data-not-saving/#firewall

    If that isn’t the case, then we might need to check this one over your admin dashboard and further investigate the issue. Please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    RankBot

    3 years, 3 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Local SEO not saving’ is closed to new replies.