After activate Rank Math my website crash

#2507
  • Resolved Jajuli Bhaskoro

    5 years, 8 months ago

    Rank Math free

    Hello team.

    I am new using this plugin.

    So i try to install this plugin, after activate the plugin my website crash and it say Error 500.

    Ok, and then i remove the plugin via cpanel.

    After that i install again the plugin, deactivate all my plugin.

    Activate the plugin, and my website crash again.

    It still say Error 500.

    After that, i clear the cache and many thing, reload, still the same, after remove the plugin my website back to normal.

    What happen ? i use plugin Rank Math SEO 1.0.23

Viewing 10 replies - 1 through 10 (of 10 total)
  • Michael Davis

    5 years, 8 months ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    Your description suggests that there is a conflict between Rank Math and your current theme. Do you think you can grab up some temporary WP-admin and FTP access to your site so that we can investigate this issue further?
    Please edit the sensitive data section and enter the details.

    Looking forward to helping you. Thank you.

    ​​​​​​​

    Jajuli Bhaskoro

    5 years, 8 months ago

    Rank Math free

    Hello, thank you for the reply.

    I edit it arleady.

    Todd

    5 years, 8 months ago

    Rank Math free

    Hello,

    Thanks for your cPanel logins. Do you think you can provide your WP logins as well so we can check?

    Jajuli Bhaskoro

    5 years, 8 months ago

    Rank Math free

    I edit it already you can check it

    Jajuli Bhaskoro

    5 years, 8 months ago

    Rank Math free

    Sure, you can check it.

    I already edit the info

    Jajuli Bhaskoro

    5 years, 8 months ago

    Rank Math free

    Hello, thank you for the answer, and i delete the sensitive data.

    So my template will not work with Rank Math SEO.

    This is the answer from Developer Theme i buy from.

    ” Hi,

    We never test Rank Math SEO plugin with onfleek. But after I tried the plugin in my onfleek test site, I can confirm that the plugin is not compatible with onfleek because Rank Math SEO plugin has CMB2 module that also used in onfleek theme. The CMB2 module in Rank Math SEO plugin is causing conflict with onfleek theme.

    We do not guarantee that all the plugins from wordpress plugin repository/another plugin repository will compatible with onfleek. And the plugin problem that not come within onfleek theme is beyond our support limitation.

    Sorry for the inconvenience.”

    Michael Davis

    5 years, 8 months ago

    Rank Math pro

    Hi Jajuli,

    Thanks for the follow up.

    I am sorry that our plugin was not a good fit for your template. I have submitted these findings to our dev team and hopefully this incompatibility will be fixed sometime soon.

    Have a great weekend and I hope that you will consider the use of our plugin in your next project.

    Rayan Ali

    5 years, 2 months ago

    Rank Math free

    Rank Math Broke my site too. I cant even accesses cpanel now.

    It happened after I clicked the Update Manually button.

    • This reply was modified 5 years, 2 months ago by Rayan Ali.
    Rayan Ali

    5 years, 2 months ago

    Rank Math free

    it came back now.

    Michael Davis

    5 years, 2 months ago

    Rank Math pro

    Hello,

    We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/?rate=5#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 10 replies - 1 through 10 (of 10 total)

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