Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
It seems like you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
You can add a screenshot link using this tool in the sensitive data section
It is completely secure, and only our support staff has access to that section.
Looking forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi,
I’m not sure what email I accidentally typed in…it was supposed to be j**********@g******** but I think I typed it wrong, which is why I am emailing you to see if there is one similar to that.
I never recceived the login which is why I am emailing you. I attached the screenshot of fast spring on my bank account.
Jared
Here is the image of the purchawse: https://ibb.co/6PDfGwZ
Hello,
It looks like the payment is still pending and we have not received it. Can you please check your PayPal account and see what the status reflects?
We cannot see the payment from our end but your screenshot shows that the payment is still pending.
Could you please share the full name you used while making a purchase so we can pull the details from our end?
The full name I used was Jared Mast
Hello Jared,
Thank you for your patience and sorry for the troubles.
We didn’t get confirmation about your purchase from FastSpring for some reason, but your subscription is fixed now.
Please check.
Thank you!
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
