Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
If the social image is still not showing, you may need to clear your website’s cache and check again.
If the issue still persists, please check if the image you used is correctly applied to the page’s source code using the Facebook Debugger Tool tool.
I hope that helps.
Thank you, and please don’t hesitate to contact us anytime if you need further assistance with anything else.
Hey, i clicked on scrape again on https://developers.facebook.com/tools/debug/ Looks like it works on Facebook now. Thanks!
Hello,
Can you please confirm if we can mark this issue as resolved and close the ticket or do you need any further assistance with this?
Looking forward to hearing from you.
Thanks.
Actually still shows the old one…
Hello,
Please ensure that the image you’ve set is of the recommended dimensions (i.e, 1200px X 630px) and of the supported image types (jpeg, png, and gif).
If the image follows the above factors and the issue persists, please share the affected URL so that we can have a closer look at the issue.
Looking forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further? I can see the new image in the browser souorce code.
Thank you.
Hello,
I checked the image preview on my end and I can see the updated OG image on my end. Please refer to the screenshot I inserted in the Sensitive Data section.
Could you please check it again on your end?
Looking forward to helping you with this one.
Hello,
We are super happy that your issue is resolved. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
