Rankmath plugin conflicting with Elementor

#249773
  • Resolved Jesper Pallesen
    Rank Math free

    Hi,

    I reached out to Elementor support because I was unable to update any pages in Elementor. After a thorough look from Elementor support, they saw that the problem solved when deactivating the Rankmath plugin.

    Do you have other users with the same problem and do you know how to fix it?

    Best regards,
    Jesper

Viewing 11 replies - 1 through 11 (of 11 total)
  • Hello,

    Thanks for contacting us and sorry for any inconvenience that might have been caused due to that.

    Rank Math and Elementor are fully compatible, so the issue shouldn’t be due to a conflict between them. There should be some other plugin that is causing this issue.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If the issue persists, please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Please do take a complete backup of your website before sharing the information with us.

    We really look forward to helping you.

    Hi,

    I went through the troubleshooting mode and found out that whenever I activate ‘Ad Inserter’ plugin while RankMath is active, the problem is there. When I’m not in troubleshooting mode, the problem is there whenever Ad Inserter and RankMath is activated at the same time. The problem goes away whenever I deactivate one of those 2 plugins, and doesn’t matter which one.

    I have tried to rollback to several previous versions of both plugins, but doesn’t solve it.

    Do you have a possible solution to this?

    Hello,

    We are glad that you were able to find out the culprit. Please contact the support team of the Ad Inserter plugin and inform them about the issue. They should be able to resolve this on their end as their plugin is stopping Rank Math from working with Elementor.

    Let us know how that goes. Looking forward to your update.

    Thanks.

    Hi,

    How can you be so sure that it’s not your plugin that is causing the issue when the issue also disappears when I deactivate rankmath?

    Hello,

    We might need to take a closer look to investigate this further. Please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    When we try to save the changes inside Elemntor we see an error 5xx, which indicates this is a server issue, so the server log should have some error messages related to this.

    If possible please share those error messages with us so we can debug further and see if the problem is coming from Rank Math.

    Looking forward to hearing back from you.

    Hello,

    This is the PHP error log and doesn’t include any fatal errors, but rather some warnings and notices about Rank Math.

    We were asking about the Apache/Nginx error log that should have a mention of this error.

    Another possibility for this issue might be a time out, where there are too many connections at the same time and the server simply can’t handle those.

    Since this error is happening with Ad Inserter, it could be that the plugin is trying to make multiple calls to external resources at the same time our plugin is making calls to save the SEO data and causing this issue.

    What we also recommend is that you check your server settings and have the following variable at least with these values if not more:

    
    PHP Memory Limit: 512M
    Max input time: 150
    PHP time limit: 120
    PHP max input variables: 1000
    

    Hope this helps solve your issues.

    Don’t hesitate to get in touch if you have any other questions.

    Hi,

    I managed to fix it myself. Thanks.

    Anas
    Rank Math business

    Hello,

    We are glad the issue is resolved.

    If you have any questions in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 11 replies - 1 through 11 (of 11 total)

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