box with keyword and panel under toxtarea for post does not work

#249516
  • Resolved News Sky
    Rank Math free

    Hello, my friend

    box with keyword and panel under toxtarea for post does not work. Just “null” instead of a title. How to fix? reinstalling the plugin doesn’t help. And the plugin also increases the LSP score above 4 seconds for pagespeedinsite.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Anas
    Rank Math business

    Hello,

    Thank you for contacting Rank Math, and sorry for any inconvenience caused.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    For the speed, although unlikely that Rank Math causes the slow website speed if you feel that our plugin is causing that, you may install a query monitor plugin to check if there are Rank Math queries slowing down your site. After that, you could share some screenshots of the differences using https://imgbb.com/ so we can check on our end.

    We really look forward to helping you.

    Sorry, but the problem persists even in debug mode with plugins and theme turned off completely.

    And only on this site. It works fine on others.

    Anas
    Rank Math business

    Hello,

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘box with keyword and panel under toxtarea for post does not work’ is closed to new replies.