There is a new version of Rank Math SEO PRO available

#247848
  • Resolved Xara_skin_clinic

    3 years, 2 months ago

    Rank Math free

    There is a new version of Rank Math SEO PRO available. View version 2.14.0 details. Automatic update is unavailable for this plugin. It seems that you don’t have an active subscription for Rank Math SEO PRO. Please see details and pricing.

    This is the second time I have reported the issue and don’t tell me to disconnect and connect, it doesn’t work

    Xaraskinclinic.com.au

Viewing 4 replies - 1 through 4 (of 4 total)
  • Jaideep Asrani

    3 years, 2 months ago

    Hello,

    Thanks for contacting us and sorry for any inconvenience that might have been caused due to that.

    The account you are using is a Free Account. Please make sure to log in to your Rank Math account using the login credentials of your PRO account and then try to reconnect your Rank Math account from your WP Dashboard.

    Let us know how that goes. Looking forward to helping you.

    Xara_skin_clinic

    3 years, 2 months ago

    Rank Math free

    Will you read the ticket and stop wasting my time …. it’s a paid account.

    Xara_skin_clinic

    3 years, 2 months ago

    Rank Math free

    Rank Math Team

    Hello John McNabb,
    your subscription to “PRO Subscription” was successfully activated.
    Manage Your Orders

    Your Subscription
    PRO Subscription x 1
    Subscription renews every 1 year. Next charge: 13/11/21 (USD 64.90).
    Full Terms and Subscription Management

    You have received this email after an order made through FastSpring – an authorized reseller.

    Jaideep Asrani

    3 years, 2 months ago

    Hello,

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    RankBot

    3 years, 1 month ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

The ticket ‘There is a new version of Rank Math SEO PRO available’ is closed to new replies.