Hello,
Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.
I can’t set the homepage metadata from the Rank Math panel, I entered the values but it comes out quite different.
Can you please further explain your issue here in detail? Are you not able to save all the changes in your homepage meta?
If so, please follow this guide and see if this help you with your issue: https://rankmath.com/kb/meta-data-not-saving/
Also I can’t change the categories created with Extra from H1 to H2
Please check if there are other plugins/themes that might be conflicting with Extra or with Rank math.
To determine that, please follow this troubleshooting guide: https://rankmath.com/kb/check-plugin-conflicts/
Only the site admin would know and your users won’t be affected by this troubleshooting.
Let us know how it goes. We are looking forward to helping you with this one.
Hello,
Thank you for providing the screenshots, it’s really helpful for us to further understand the issue.
I checked your website under the page source and I noticed that the meta description is missing on the website. Please refer to my screenshot here: https://i.rankmath.com/PtUOVr
Could you please check if there are other plugins or your current theme that might be conflicting with Rank Math’s generation of meta?
To determine that please follow the steps given from this guide: https://rankmath.com/kb/check-plugin-conflicts/
Only the site admin would know and your users won’t be affected by this troubleshooting.
If the issue persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hi
I have activated the temporary login. Find your login details in sensitive data
Hello,
I’ve checked your site, and it seems that you’re using a homepage static page that is using an extra theme layout. That’s the reason why the description is not showing in your homepage’s source code.
I’ve attached a screencast in the sensitive data section for your reference where you will see the description will be included upon changing the homepage display to your latest post.
I hope that helps.
Thank you, and please don’t hesitate to contact us anytime if you need further assistance with anything else.
I can’t do that procedure you sent me by screencast. And so I lose the characteristics of Extra Homepage. I have a collection but not the homepage style magazine Extra
Hello,
Rank Math can only modify WordPress’s static or the dynamic blog homepage when it comes to meta description.
You may need to contact the Extra theme support and ask them to include the meta description in the theme as Rank Math isn’t able to modify it.
Looking forward to helping you with this one. Thank you.
So I set the title and metadata from the Rankmath homepage panel
The description is not read on social networks and on the various seo analysis tools
I also have an article, on every social network the opengraph is seen in a different way
Hello,
Looking at the source code of your homepage we can see that is set differently from what you have in our plugin.
In order to debug this further, could you please reactivate the login credentials again so we can debug the issue?
Looking forward to hearing back from you.
I changed my building strategy and abandoned Extra to switch to Divi. I’m sorry but I can no longer help you with that problem I have reported
Hello,
Thank you for the update.
Since you have already switched to Divi, we no longer need to have an access to your website.
However, please don’t hesitate to contact us anytime if you have other questions to assist you further with anything else.
Looking forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
