rank-math.php on line 382 issue

#247507
  • Resolved Sivapraneeth

    4 years, 3 months ago

    Rank Math free

    Website details- https://hirejobindia.com
    Getting wp-admin page access 404 error with following message-
    Warning: require_once(/home/data/public_html/wp-admin/includes/plugin.php): failed to open stream: No such file or directory in /home/data/public_html/wp-content/plugins/seo-by-rank-math/rank-math.php on line 382

    So do I need to update below code(382 line is in bold)
    /**
    * Load 3rd party modules.
    */
    private function load_3rd_party() {
    if ( ! function_exists( ‘is_plugin_active’ ) ) {
    require_once ABSPATH . ‘wp-admin/includes/plugin.php’;
    }

Viewing 3 replies - 1 through 3 (of 3 total)
  • Jeremy

    4 years, 3 months ago

    Hello,

    Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

    Are there any steps to trigger that error?

    It would also be nice to check if there are other plugins that might be causing conflict with Rank Math.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If the issue persists, please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Please do take a complete backup of your website before sharing the information with us.

    We really look forward to helping you.

    Sivapraneeth

    4 years, 3 months ago

    Rank Math free

    But I’am not able to access WordPress account. We have only option to updated from hosting DB/PHP code. So could you help me with php snippet, or other alternative?

    Jeremy

    4 years, 3 months ago

    Hello,

    If we are not able to debug the issue over the dashboard, it may be very difficult for us to provide a solution.

    Are you able to provide a staging website instead? If so, please create one, replicate the issue there and provide the admin login here.

    You can use this plugin to create a staging environment for your site:
    https://wordpress.org/plugins/wp-staging/

    We are looking forward to helping you.

    RankBot

    4 years, 2 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘rank-math.php on line 382 issue’ is closed to new replies.