Hello,
Thank you for contacting us.
Iām not sure whether I fully understand the question. Could you please describe the issue that you are facing?
You can also record and share a screencast of the issue using a tool like loom as it will help us understand the insights of the issue.
Looking forward to helping you.
Thank you.
What’s interesting is that the last link https://smile-packs.com/kurerskie-pakety-belye/kurerskij-paket-a5/ works. What does it mean?
Good.
Section “General Settings / Woocommerce”.
āDelete baseā and āDelete category baseā work fine. Url is truncated when toggling the checkbox.
That is,
was: / product / accessories / action-figures / acme / – will be: / accessories / action-figures / acme /
and
Remove prefix from category URL.
default: / product-category / accessories / action-figures / – changed: / accessories / action-figures /
It works.
The “Remove parental shortcuts” switch does not work.
When the checkbox is off, the url looks like this:
https://smile-packs.com/kurerskie-pakety/kurerskie-pakety-belye/kurerskij-paket-a5/
When the checkbox is enabled, the url looks like this:
https://smile-packs.com/kurerskie-pakety/kurerskie-pakety-belye/kurerskij-paket-a5/
That is, nothing has changed.
And it should be:
https://smile-packs.com/kurerskie-pakety-belye/kurerskij-paket-a5/
How to fix it?
Hello,
The Remove Parent Shortcuts (Remove parent slugs) is only applicable to Product Category pages.
The link you have shared is a product URL, and the /kurerskie-pakety/ is the parent category of /kurerskie-pakety-belye/, that’s why it is showing in the URL. This is WooCommerce’s default structure by default, as it helps to distinguish if the category is a child/sub category or a parent category.
I hope that helps.
Thank you, and please donāt hesitate to contact us anytime if you need further assistance with anything else.
I do not understand.
Then explain to me, please, how the “Remove parental shortcuts from category URL” switch works in my case.
And also, please explain why two addresses work the same way:
default WooCommerce structure – https://smile-packs.com/kurerskie-pakety/kurerskie-pakety-belye/kurerskij-paket-a5/
and what i came up with – https://smile-packs.com/kurerskie-pakety-belye/kurerskij-paket-a5/
???
Hello,
Sorry for the confusion in the previous reply.
We have identified this and reported it as a bug in the Rank Math repository. When a fix for this is ready we’ll inform you here in this ticket.
We appreciate your time and patience with this matter.
Thank you.
Hello,
We’ll notify you when an update with the fix is available.
You can also keep an eye on our changelog for more details: https://rankmath.com/changelog/free/
In the meantime, if there’s anything else that we can assist you with, please let us know.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
