Hello,
Thank you for contacting us and we regret the inconvenience caused.
I logged into your website’s admin area and I was able to replicate the issue.
However, I found that you have Rank Math PRO installed.
Could you please share the email ID used to purchase the PRO subscription of Rank Math?
Looking forward to helping you.
Thank you.
Yeah but i have not purchase the plugin rather i won that in a Giveaway conducted on Tech Forum. So, the Administrator with his (pro plan) connected his account on my domain – androidscientist.com I don’t know the email of the Administrator (as i shared my wordpress temp. login details with him for activation) just like i shared the login details with you guys.
Hello,
In my investigation, I found that disabling Rank Math PRO on your website fixes the issue. Please have a look at the screencast in the sensitive data section of this ticket.
Rank Math PRO works great with the Free version of the plugin, but since it is causing issues here, we cannot guarantee if the plugin files are legitimate.
You can either disable the PRO plugin or get in touch with the administrator who installed the plugin on your website and ask them to open a support ticket in the PRO support forums so that we can investigate further.
Hope that helps.
Thank you.
Hello,
We just wanted to get in touch to let you know that the PRO version is only intended for personal websites and since you mentioned that you have not purchased the license yourself we can’t give support when the issue is occurring only with the PRO plugin enabled.
If you have any other questions don’t hesitate to get in touch.
We are here to help!
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
