Hello,
Thank you for contacting Rank Math today.
If you are having difficulties with MyThemeShop products, please open a support ticket in the appropriate support forums here: https://community.mythemeshop.com/
Please note that when you buy a MyThemeShop subscription you don’t get the PRO version of Rank Math for free as they are different products.
Hope this helps clarify your doubts.
Don’t hesitate to get in touch if you have any other questions.
Hello
i have PRO account, check this screen
https://www.screencast.com/t/yqXmgqW2
Hello,
Can you please share the email ID you received that mail on? Or the last 4 digits of your payment card.
We look forward to helping you locate the correct account you use to make the purchase.
hi email:
m****************@g********
check credit card
https://www.screencast.com/t/TqLoPQBhMTGs
Hello,
We were able to locate a PRO subscription on the email ID m****************@g********.
You also have a Free Rank Math account using which you’ve posted this ticket. The email ID attached with this account is m*****@t************.
If you want us to merge your accounts, then please let us know your preferred email ID.
Regarding the issue with updating the PRO plugin, please head over to the WordPress admin area > Rank Math > Dashboard > Help, disconnect and reconnect your Rank Math PRO account (with email ID m****************@g********) to fix the issue and trigger the auto-updates.
Please let us know how that goes.
Thank you.
Thank you very much i have made according you recomendation and connect thesite to me email m****************@g******** and now the plugin work.
thank you
Hello,
We’re glad that we could address the concern.
If you have another question, please feel free to reach out, and it will be our pleasure to assist you again.
Thank you.
