Issues with indexing settings not saving.

#246821
Viewing 3 replies - 1 through 3 (of 3 total)
  • Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    If the changes are not saving on your site, please check if you have any firewall as there are chances that it will prevent saving the data.

    Here’s a link for more information and troubleshooting steps:
    https://rankmath.com/kb/meta-data-not-saving/

    I hope that helps.

    Thank you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    In this case, we can also check and replicate this issue on your site to investigate further.

    Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Thank you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Issues with indexing settings not saving.’ is closed to new replies.