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Hello I am an admin of my site.
I have recently noticed that I cannot save settings since the User role addon doesn’t have any roles marked up for administrators.
I am trying to use the Setup Wizard to set up the roles. But I can’t save. When I save it gives me a blank page.
Right now none of the users in our website can even add focus keywords to articles.
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Hello,
It seems that you already marked this ticket as “Resolved”.
Do you still need our assistance regarding this issue? If you are, please check if there are other plugins on your website that might be conflicting with Rank Math. To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c
Only the site admin would know and your users won’t be affected by this troubleshooting.
If the issue persists, please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
Please do take a complete backup of your website before sharing the information with us.
We really look forward to helping you.
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