Hello,
Thanks for contacting us. Sorry for the delay and any inconvenience that might have been caused due to that.
Please check if disabling Rank Math solves the issue with the SG Optimizer plugin. You can also use this troubleshooting guide to check if the issue is being caused by some other plugin: https://rankmath.com/kb/check-plugin-conflicts/
Let us know how that goes. Looking forward to your update.
Hi Jaideep,
The error only occurs when rankmath is activated. When deactivated or with another SEO plugin, the error does not appear. I installed the previous version of Rankmath, and the error also does not appear then. The most recent version of Rankmath only triggers this problem.
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I checked and updated Rank Math to the latest version but wasn’t able to replicate the issue on your site. Can you please check again and let us know the steps to replicate the issue if the issue persists on your end?
Looking forward to helping you.
Thanks.
Hello,
It seems like the error does not occur anymore. Thanks for your service.
Hello,
I am glad that your issue has now resolved. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
