Hello,
Thank you for contacting Rank Math today
This problem has been resolved in the most recent release. Please make sure you’re running the most recent version.1.0.69.1. If the problem remains after that, please add your site’s login URL in the sensitive data box so we can log in and investigate further.
I hope this information is helpful, and please do not hesitate to contact us if you require any additional support.
Thank you.
Hi Tammy, I have the version 1.0.70 and it seems to be the most recent one. I tried to switch to the version you mentioned but no changes happened… What shall I do ?
Hello,
Sorry for the confusion, v1.0.70 is the latest version of the Free plugin.
If the Rank Math Meta Box is not appearing in the posts, check that the Add SEO Controls option is enabled at Rank Math > Titles & Meta > Posts > Turn on Add SEO Controls
Please note that some options are only available when you enable the Advanced Mode in the Rank Math dashboard:
I hope this helps. Looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
seems that i don’t have access to the same options as you, see screenshot. I cannot find Titles & Meta > Posts > Turn on Add SEO Controls.
Hello,
Could you please check if there are other plugins or your currently active theme that might be conflicting with Rank Math? To determine that you may follow this handy troubleshooting guide: https://rankmath.com/kb/check-plugin-conflicts/
If the issue persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Can you please take a look at the settings ? Thank you
Hello,
It seems that you have missed including your website’s login URL in the sensitive data section.
Could you please add it to continue investigating this issue?
Looking forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
It looks like the user still has some restriction as you can see it in the screenshot below:
https://i.rankmath.com/OGkImr
Could you please kindly check if you have any other plugins related to roles/permission installed?
Looking forward to helping you. Thank you.
I have the same message when I try to change something related to role manager but I am the admin and the account I created for you is admin too..
Hello,
I’ve checked your site using the Health Check plugin, and it seems that the plugin Flo Launch is preventing Rank Math’s settings to be accessible.
You can get in touch with their plugin developer and ask them if they have encountered this issue before, as they might have already a fix for this.
I hope that helps.
Thank you, and please don’t hesitate to contact us anytime if you need further assistance with anything else.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
