Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c
Only the site admin would know and your users won’t be affected by this troubleshooting.
If the issue persists, please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
Please do take a complete backup of your website before sharing the information with us.
We really look forward to helping you.
Thank you.
Hi, thanks for the reply. It seems the problem is with the following plugin: Motopress Hotel Booking
https://motopress.com/products/hotel-booking/
When we disable it Rank Math settings on pages and posts are okay.
As it is a booking site for a hotel that we just launched, I can’t deactivate the booking plugin.
What would you suggest?
Thank you,
Tony
Hello,
If you’re certain that the issue is coming from the booking plugin, please get in touch with the devs of that plugin as they might already have a solution for the issue and they would be in a better position to assist you.
Hope that helps.
Thank you.
Hi, I opened a ticket with their support, but this happened after updating Rank Math to the latest version. It was working before. Just saying…
Hello,
Please wait for their team to reply and resolve the issue. As their plugin is stopping Rank Math from functioning properly, they will be able to resolve this.
You can roll back to a previous version to make this work until the issue is resovled. Please navigate to WP Dashboard > Rank Math > Status & Tools > Version Control to roll back.
Hope this helps. Let us know if you need any further assistance.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.