Hello,
Thank you so much for getting in touch.
As you can tell from the screenshot you shared as well, the payment is showing as pending and that is why you are not getting access to the product yet.
It says that the transaction is on hold right now and we have to wait till Sept 16 for the hold to expire.
If you do not wish to wait that long, please cancel the PayPal payment and use your debit or credit card to make the purchase and get access to your purchase instantly.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
PayPal customer service told me that this order requires your confirmation to make the payment successful.
Hello,
We appreciate your feedback in this regard. We will need to get our payment processor involved and check what is causing this.
Once we hear back, we will let you know.
Hello,
If you need any assistance in the meantime, let us know.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
